1. How long does delivery take?

We typically deliver orders within 4–7 business days, depending on your location.

2. Do you accept Cash on Delivery (COD)?

No. We currently accept online prepaid payments only.

3. What if my candle arrives damaged?

If your order arrives damaged, please share an unboxing video within 24 hours of delivery at info@tviscandles.com. We will arrange a replacement in accordance with our Return Policy.

4. Can I return or exchange my candle?

Yes. Returns are accepted within 7 days for unused products in their original packaging. Please note that custom-made or personalized candles are non-returnable and non-cancellable.

5. How long does a candle burn?

Our candles offer an approximate burn time of 20–40 hours, depending on the candle size and fragrance.

6. Do you accept bulk or custom orders?

Yes. We gladly accept bulk, corporate gifting, wedding favors, festive gifting, and personalized candle orders. Please contact us at info@tviscandles.com for more information.