Tvis Candles supplies products listed on the Tvis Candles website and social media platforms, under the following Terms and Conditions. Please read these Terms and Conditions, along with our Privacy and Cookie Policies, carefully before using our website or placing an order.
1. General
These Terms and Conditions apply to your use of our website and to any products you purchase from us, regardless of how you access the website (desktop, mobile, or any other device).
By accessing or using our website, you agree to be bound by these Terms and Conditions.
2. Updates
We reserve the right to update these Terms and Conditions at any time.
Any changes affecting you or your purchases will be communicated via email,whatsapp (if applicable) and updated on this page.
3. Product Information
We make every effort to display product images, descriptions, and prices as accurately as possible.
Slight variations in color, size, or fragrance may occur due to handmade nature of our candles.
4. Orders & Payments
By placing an order, you confirm that all details provided are accurate and that you are authorized to use the payment method chosen.
Orders are accepted subject to stock availability.
5. Shipping & Delivery
We aim to dispatch orders within the specified timeframe.
Delivery times may vary depending on your location and courier services.
Any delays caused by courier partners are beyond our control.
6. Returns & Replacements
If you receive a damaged product, please share an unboxing video within 24 hours of receiving your order.
Eligible cases will be replaced or refunded at our discretion.
We do not accept returns for products that have been used.
7. Liability
Tvis Candles shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Please ensure safe usage of candles (keep away from children, pets, and flammable items).
8. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
9. Headings
The headings in these Conditions are for convenience only and shall not affect their interpretation.
